(Support Request) unable to view posted video's.

Discussion in 'Announcements & Community Discussions' started by Slyhunter, Dec 8, 2012.

  1. Ctrl

    Ctrl Well-Known Member Past Donor

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    I was finally able to reproduce the problem. There are multiple causes, it is Firefox only... and I don't believe any amount of code changing will fix it.

    There are two solutions.
    1. In the URL space type or paste "about:support" without quotes. Upper right hand corner there is a button under"Reset Firefox to its default state". Reset Firefox.

    If this does not fix the problem...

    2. Go to help. Choose "Restart Firefox with add-ons disabled"

    If it works when you return... you are going to need to remove all of your add-ons/plugins explained here
    http://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

    You can then add them again, one at a time in order of importance to you.

    Cheers.
     
  2. Shangrila

    Shangrila staff Past Donor

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    Thank you so much for all your hard work, Ctrl. Its very much appreciated.
     
  3. ThirdTerm

    ThirdTerm Well-Known Member

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    Installing the latest version of Firefox 21.0 from Help > About Firefox > Check for Updates may also help. After updating my Firefox recently, I do not experience the Flash plug-in issue any more on this site and all YouTube videos show up properly now.
     
  4. Slyhunter

    Slyhunter New Member Past Donor

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    same here.
     
  5. JohnnyMo

    JohnnyMo Moderator Staff Member Donor

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    My video viewing issues seem to have fixed themselves.
     

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